Report a Student Absence

Student safety and attendance are priorities at HPEDSB schools. Although it is important for students to attend school every day, there are times when appointments or other events result in an absence. Schools being aware of planned student absences enhances communication between home and school, and assists with identifying unexplained student absences quickly and efficiently. 

Beginning December 4, 2023, HPEDSB schools will start using a new student absence reporting system called SafeArrival. Please ensure that the school has current, accurate email and phone contacts for student guardians before the new system goes live. 

To sign up for the SafeArrival app or website reporting, guardians must use the primary email address associated with their student's records at their school. Families unsure of which email is their student's primary email, or who wish to change the primary email, are requested to contact their school office. No email address is required for absence reporting through the toll-free phone number. 

SafeArrival is affiliated with SchoolMessenger, a system used by HPEDSB to send messages to families by email, SMS text and telephone. Guardians can report an absence in advance, 24/7, using their choice of a mobile app, the SafeArrival website, or an interactive toll-free phone number. Future absences can be reported any time.

Safe arrival  

 

How does it work? If your student is marked absent and the absence hasn’t been reported in advance, they system will attempt to reach the student’s priority contact (the number you provided to the school) by email, SMS text and telephone to confirm the absence. If the system is unable to reach the designated contacts, the school office staff will call to follow up.