Report a Student Absence

To sign up for the SafeArrival app or website reporting, parents/guardians must use the primary email address associated with their student's records at their school. Families unsure of which email is their student's primary email, or who wish to change the primary email, are requested to contact their school office. No email address is required for absence reporting using the toll-free phone number. 

Student safety and attendance are priorities at HPEDSB schools. Although it is important for students to attend school every day, there are times when appointments or other events result in an absence. Schools being aware of planned student absences enhances communication between home and school, and assists with identifying unexplained student absences quickly and efficiently. 

By using SafeArrival, parents/guardians can report an absence in advance, 24/7, using their choice of a mobile app, the SafeArrival website, or an interactive toll-free phone number. Future absences can be reported any time.

Safe arrival  


How does SafeArrival work? If your student is marked absent and the absence hasn’t been reported in advance, the system will attempt to reach the student’s priority contact (the number you provided to the school) by email, SMS text and telephone to confirm the absence. If the system is unable to reach the designated contacts, the school office staff will call to follow up.