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FAQs for COVID-19, school closures and more

Last updated July 17, 2020

These FAQs are for HPEDSB students and families. They will be updated as often as required. If you have a question that you don’t see here, email it to: [email protected] Please be aware that we do not have all the answers and say so if that is the case.

School and school closure FAQs

    1. Premier Doug Ford announced that schools will not open on Monday, April 6, 2020 as previously thought. When are they going to open? As of now, we don’t know when schools will re-open. This is all happening so fast. We will share more as soon as we know more.
    2. If schools close indefinitely will students start in their present grade or will they advance? For K-8, students will progress to the next grade in September. We are awaiting specific direction from the Ministry of Education for secondary school credits. Nothing has been communicated regarding this for any grades.
    3. If school is closed indefinitely, is there a plan for holding graduation ceremonies? We do not know the answer at this time and will share more as soon as we can.
    4. When can students get their belongings from school/their lockers? Not at this time. All schools have been cleaned and disinfected, and are locked until April 5, 2020 at this point. No one is allowed to enter the buildings.
    5. My child uses a SEA laptop and it is at the school. Can we get access to it? Not at this time. All schools have been cleaned and disinfected, and are locked until April 5, 2020 at this point. No one is allowed to enter the buildings.
    6. Can the school loan equipment for my child to use at home? Not at this time. All schools have been cleaned and disinfected, and are locked until April 5, 2020 at this point. No one is allowed to enter the buildings.
    7. For online learning, we don’t have a computer/we don’t have access to the Internet. What other options are available? We are investigating options and will share more as soon as possible.
    8. How can I get a copy of my transcript? We are unable to process transcripts at this time.
    9. When will my Learn While You Earn (co-op) start again? All LWYE Co-op is suspended until further notice.
    10. I am a student and have forgotten or am locked out of my login account, how do I get the password? Email [email protected] with your name and school with a request for your password to be reset.
    11. Will students receive report cards? We do not know the answer at this time and will share more as soon as we can.
    12. How will students be prepared for learning next year? There are presently two sources for online resources: HPEDSB Learning at Home resources; and Ministry of Education resources through TVO/TFO (linked off the HPEDSB resources page).
    13. Even if schools reopen and I’m not comfortable sending my child, will they be penalized? The re-entry plan for schools opening is being considered. We will share more as soon as we can.
    14. Will post-secondary institutions accept my child? The Ministry of Education is in consultation with the Ministry of Training, Colleges and Universities to plan for high school graduates going to post-secondary in the fall.
    15. My son was in a co-op placement. Will he still get his credits? Students will not be penalized for not achieving credits due to the school closures.
    16. I know the government is offering online learning, but there is no way I can help my children with science or math. How are they supposed to learn on their own? There are presently two sources for online resources: HPEDSB Learning at Home resources; and Ministry of Education resources through TVO/TFO (linked off the HPEDSB resources page). These resources are for voluntary use to support learning during this time and will not be assessed or evaluated by educators.
    17. Will students be disadvantaged who don’t do the online learning? No. Online learning is not mandatory. It is strongly recommended that students try to keep to a learning routine as much as possible.There are presently two sources for online resources: HPEDSB Learning at Home resources; and Ministry of Education resources through TVO/TFO (linked off the HPEDSB resources page). These resources are for voluntary use to support learning during this time and will not be assessed or evaluated by educators.
    18. My child’s teacher already had a digital aspect to their class through Google classroom/other. Can my child continue with work that was already shared or does he have to stop that work and start a whole new Ministry course for two weeks? Students can continue with online learning previously provided by their teacher.
    19. Is financial support available assist with the costs of educational resources as a result of Ontario’s declared emergency to stop the spread of COVID-19? Yes, to a limit, through the Ontario government. Find out more at https://www.iaccess.gov.on.ca/FamilyAppWeb/public/index.xhtml

Quinte Adult Education (QAE) FAQs

    1. Is Quinte Adult Education open? Not at this time. Questions can be sent to QAE through email at  [email protected]
    2. Can adult students still register? Yes, by going to www.quinteadulteducation.ca.
    3.  Are you offering correspondence courses? At this time we have moved all our courses online. Find out more at www.quinteadulteducation.ca.
    4. Where can I find the courses offered by QAE? Visit our website at www.quinteadulteducation.ca.
    5. Who can I call if I have a question?  Email [email protected] with a phone number and we will contact you.
    6. I have finished all my lessons and need to complete the exam, what do I do now? Final exams will be delivered online. Email [email protected] to set up your final exam.

If you have a question that you don’t see here, email it to: [email protected] Please be aware that we do not have all the answers and say so if that is the case.

For more information, please contact:
Kerry Donnell, Communications Manager, 613.966.1170 or 1.800.267.4350, extension 62354, [email protected]

Last updated: July 17, 2020 at 9:38 am
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