Public survey results indicate satisfaction, likelihood to recommend HPEDSB
Results from a public survey hosted by Hastings and Prince Edward District School Board indicate satisfaction with school board interactions and the likelihood to recommend an HPEDSB school.
The online survey was open to internal and external stakeholders from January 15 – February 8, 2015. The primary objectives were to measure target audience agreement/alignment with the current goals and to determine whether other/new goals should be included in the planning for the next multi-year system plan. Secondary objectives were to evaluate communication preferences and assess stakeholder experience from customer service.
“We are very pleased with the input from our internal and external stakeholders,” said Mandy Savery-Whiteway, Director of Education. “The survey results are being used now, along with other data, to plan for our new strategic plan which will come into effect in the fall.”
- 62% of respondents said they are very/somewhat satisfied with their experience interacting with HPEDSB.
- 64% of respondents said they are likely to recommend a school of Hastings and Prince Edward District School Board as an education provider.
- Email is the most preferred method of communication by which to receive information from HPEDSB (48%), followed by school websites (39%), the HPEDSB website (39%) and school newsletters (36%).
A total of 1,547 respondents completed the survey (a higher number started the survey). Members of the community and parent/guardians accounted for two-thirds of survey respondents (66%). Employees accounted for 15% of respondents. Representatives of community agencies and students accounted for 3% each. ‘Other’ respondents were a mix and included ‘concerned citizens’, former students and parents of future students.
The margin of error ranges from +/- 2.5 percentage points at the 95% confidence level (n=1,547) to +/- 1.9 percentage points (n=2,705). The survey instrument was refined and results were analyzed by Quadra Research.
The complete report is available online or by calling 613.966.1170 or 1.800.267.4350 to receive a paper copy.
For more information, please contact:
Kerry Donnell, Communications Officer, 613-966-1170 or 1 800 267-4350, extension 2354, firstname.lastname@example.org